Privacy policy

AI SMITH SDN. BHD., which operates Smith Cinevision, handles personal data in line with Malaysia’s Personal Data Protection Act 2010.

We respect your privacy and strive to keep your personal information confidential. We collect personal data to deliver products and services, improve our service and for future marketing. Access within our business is limited to authorised employees.

We do not disclose customer information to third parties except as part of providing a service to you, such as arranging delivery, carrying out credit or security checks, or customer research and profiling, or with your express permission. We may also need to disclose information to regulators, lawyers, auditors, companies in the same group, third-party service providers or an appointed marketing agency.

When you order or contact us, we may collect your name, delivery and billing address, phone number, email address and order details. Card details are handled by the payment provider; we do not receive or store your full card details.

Browsing this website does not require you to provide personal details. Our hosting provider, Cloudflare, processes standard technical data, such as IP addresses, to deliver and secure the website. Our fonts are self-hosted.

We will not sell your name, address, email address or other personal information to a third party without your permission. This commitment does not cover partners whose websites may have linked you to this website; their own privacy policies apply.

If you buy from us, we may occasionally send updates about our products, news and special offers by email, post or phone. To opt out of marketing from us or selected third parties, contact us or use the unsubscribe link in any marketing email.

This website does not currently set cookies or use analytics or advertising trackers. If that changes, we will update this policy first.

We may disclose your personal information to companies in our group. We may also disclose it to third parties:

• If AI SMITH SDN. BHD. sells or buys a business or assets.
• If AI SMITH SDN. BHD. or substantially all of its assets are acquired by a third party, customer data may be among the transferred assets.
• If we must comply with a legal obligation, enforce or apply our Terms & conditions, or protect the rights, property or safety of AI SMITH SDN. BHD., our customers or others. This includes exchanging information for fraud protection and credit risk reduction.

This website may contain links to and from third-party websites. They have their own privacy policies, for which we accept no responsibility or liability. Please check those policies before submitting personal data.

You may ask to see or correct the personal data we hold about you by contacting us. We may ask for proof of identity before providing it.

We are always pleased to hear from our customers, including when something has gone wrong. We appreciate the time you take to help us improve your experience, and we want you to return and recommend us to friends and family.

If you have questions or feedback about this policy, or would like us to stop processing your information, please contact us. We will be happy to help.