Cancellation & refund policy

You may cancel your order before it ships without any additional charge. Please contact us to request cancellation, ideally within 12 hours of placing your order so we can act before shipment. Once we receive your pre-shipment cancellation request, we will initiate a full refund.

Once your order has shipped, changes to the order and change-of-mind cancellations are not accepted.

The following rules apply to return requests after shipment or receipt of goods:

1. Goods sold are non-refundable except for failed delivery, wrong delivery or damage during delivery.
2. Only items purchased directly from the Smith Cinevision online store are eligible for a return under this policy.
3. Products purchased from other retailers must follow that retailer’s returns and refunds policy.
4. Goods are eligible for return if the incorrect or damaged item conditions below apply.

Incorrect items

• The item is not the item you ordered.
• The size or colour differs from your order summary.
• Items are missing from the packaging.

Damaged items

• The item is damaged on receipt.
• The item shows signs of having been tampered with, refurbished or modified.

Returns apply only to a complete product. You are responsible for all shipping charges to return goods.

Returned-item requirements

• Ship the item back within 7 working days of receiving it, as shown by the postal or courier receipt.
• Provide proof of purchase: the order invoice number and receipt.
• The item must be in new condition and returned in its original packaging with any free gifts received. Packaging must be unused, unmarked and not defaced.
• Use the original box, or at least suitable packaging, to protect the product from damage during return delivery.
• We reserve the right to reject cancellation or refund requests that are unfit or unreasonable.

We will initiate a full refund once we have received and inspected the returned goods and confirmed that they meet this policy. The refund method depends on your original payment method:

• Online bank transfer: the full refund will be credited to your bank account by online bank transfer within 3–5 working days.
• Credit card: the refund will be sent to the card-issuing bank. Please contact your bank for its processing time.

Nothing in this policy affects your rights under the Consumer Protection Act 1999.

For cancellation, return or refund enquiries, please contact us.