Smith Cinevision · Policies
Shipping policy
Draft for review: the final wording is still being confirmed.
On this page
Where we deliver
We currently deliver within Malaysia.
Shipping address
We ship only to the billing or shipping address supplied when you place your order. Please provide a correct, valid address and a phone number where you can be reached. We do not deliver to P.O. boxes.
We are not liable if an incorrect address causes goods to be returned to us. You will be charged the associated shipping costs for redelivery. These charges will be disclosed on request for a second delivery attempt.
Changing your shipping address
To request a change of address, please contact us within 12 hours of placing your order. If you request a change after 12 hours, you are responsible for any additional delivery costs.
Shipping time
Goods typically arrive within 2–5 working days, Monday to Friday. Deliveries take place between 9:00 am and 5:00 pm on weekdays only.
Tracking your order
A tracking ID will be available once our shipping partner collects your goods. Delivery updates will be communicated by email, mobile app or SMS.
Policy changes and questions
We may amend this policy from time to time without prior notification or customer approval.
If you have a delivery question, please contact us.